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HOW CAN I PAY?

 

You can use any of the payment types listed to pay for your order. Your details are safe with us as we take security very seriously.

 

We also handle fraud cases very seriously therefore all credit and debit card holders are subject to validation and authorisation by both Big3 and the card issuer.

 

I'M HAVING TECHNICAL ISSUES

 

•   If you're having problems accessing our website, we suggest that you acquire the latest version of your operating system provider e.g. Windows, OSX etc.
 

•   If your problem persists, contact our Customer Care Team via email and include:

 

•  As much details as you can regarding the issues

•  Screenshots of any error message you have received.

•  The type of web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
•  What you have done so far to try to resolve it.

 

DELIVERY

 

We currently provide deliveries that are within Singapore and Internationally.  

 

HOW LONG WIL IT TAKE TO RECEIVE MY ORDER?

 

We will take approximately 3-5 working days to deliver your order for Singapore and 5-7 days for overseas. For those who order bulky items, our Customer Care Team will call you within 1 working day once they have received the order to arrange a delivery schedule for you.

 

CAN I AMEND MY ORDER?

 

You may be able to cancel your order if you contact our Customer Care Team via email.

 

I HAVE RECEIVED A FAULTY ITEM

 

•  We want to sort out any issues with faulty items straightaway.
•  As soon as you discover a fault, please contact our Customer Care team via email with the order number, the item's product name and number, and a description of the fault.
•  We will get back to you and send you a replacement item as quickly as we can.

 

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER

 

We want to sort out any issues with incorrect items straightaway.

 

Please contact our Customer Care team via email with the order number and the incorrect item's name and number.

 

We'll get back to you within 1 working day and try to resolve it for you as quickly as we can.

 

AN ITEM IS MISSING FROM MY ORDER

 

•  In certain cases, we may have delivered your items in separate parcels. Please check for email notifications to see if any of your items will be arriving separately. 
•  If your order has been indeed sent in different parcels, each delivery note will describe the items you will expect to find inside. Please check the delivery notes from each part of your order to ensure that you're not missing anything. 
•  If an item is missing, please contact our Customer Care team via email with the order number and the missing item's product name and number. We will resolve the issue for you as quickly as we can.

 

HOW DO I RETURN SOMETHING TO YOU?

 

•  We strive to give you a hassle-free option to return anything. You may return any item to us within 30 days of receiving your original order.
•  As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, therefore if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
•  Simply ensure that we know the order number of your return your particulars. We are unable to make an exchange for you without these details, so do make sure the returns form is filled out and placed in your returns parcel
•  We will send you an email as soon as we have received your return in its original condition and apply your refund via your original payment method. This is usually achieved within 1 working day.

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